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CW Technology

IT Scheduler / Service Coordinator

– Duluth, Minnesota
Employment Type Full-Time
Minimum Experience Mid-level

CW Technology is looking for a detail orientated, highly motivated, adaptable individual to join our team as an IT Scheduler and Service Coordinator. This position is responsible for coordinating the delivery of IT services in a timely and efficient manner. Want to be appreciated? Want to be part of a high-energy company culture in the growing world of technology? Apply now! We'd love to have you be part of the CW team!

The basics:

  • Schedule available technical resources to handle all service requests.
  • Prioritize issues based on business impact on the customer and CW resources.
  • Provide exceptional customer service in a professional and courteous manner.
  • Manage incoming calls, emails, and new tickets from both internal and external customers.
  • Proactively make outgoing phone calls to schedule appointments with customers.
  • Review and generate invoices from service tickets.
  • Monitor sales orders for new equipment and license availability, update tickets, and schedule resources as product becomes available.
  • Work with third-party vendors as required.
  • Assist in the management of service ticket escalations.

What we’re looking for:

  • Smart, confident people
  • Strong attention to detail and follow through skills
  • Excellent customer service and verbal and written communication skills
  • Aptitude for coming up with creative and alternative solutions
  • Works well under pressure, multitasks, and achieves deadlines
  • Ability to adapt and be flexible in a fast paced environment 
  • Strong team player driven to help clients and teammates succeed
  • Proficient with Microsoft Office product line
  • Dispatch, service coordination, or scheduling experience or comparable business experience
  • One or more years of general IT experience is a plus
  • People who want to learn and grow

What we offer:

  • Competitive pay
  • Great benefits
  • Paid time off
  • Exceptional, collaborative working environment
  • Exceptional employee-driven culture
  • Job enrichment and satisfaction
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  • Location
    Duluth, Minnesota
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
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