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CW Technology

Client Communications Specialist

– Duluth, Minnesota
Employment Type Full-Time

Client Communications Specialist:  For over 30 years, CW Technology has been delivering enterprise-quality IT management services that ensure our clients’ success.   If you possess a passion for providing world-class customer service, we would like you to join our team as a Client Communications Specialist in our Duluth and Twin Cities offices.

Duties and Responsibilities: 

  • Provide exceptional customer service as part of our Client Services Team
  • Serve as the primary point of contact for all non-technical client requests
  • Oversee the On-Boarding process for new clients and assist with training presentations
  • Answer questions about services and products and provide solutions for clients
  • Coordinate with Dispatch and our Technical Teams to help ensure client deadlines are met
  • Work with Technical Teams to get answers on client’s questions regarding technical services
  • Help prepare and review reports required for client strategy meetings
  • Generate monthly client reports on overall customer service and client metrics
  • Handle changes in policies or renewals for clients
  • Manage client documentation and ensure accuracy

 Education, Skills and Experience:

  • Exceptional communication, relationship building, customer service, prioritization, and time management skills
  • Strong commitment to creating success for clients, co-workers and self
  • Able to thrive in a dynamic, fast paced environment where constant multitasking is the norm
  • Process driven with high attention to detail and excellent follow through skills
  • Must be well organized
  • Solid verbal and written communication skills
  • Professional demeanor
  • Good judgment, technical common sense, and solid problem-solving skills
  • Strong work ethic with a desire to learn, grow, and develop new skills
  • 3+ years Customer Service experience preferred
  • Associate or Bachelor’s degree or equivalent real world experience

We Offer:

  • Competitive wage
  • Comprehensive benefit package including PTO, Health Insurance, 401K match, and Life Insurance
  • Excellent work environment
  • Opportunity for growth
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  • Location
    Duluth, Minnesota
  • Employment Type
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