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CW Technology

Service Desk Technician

– Duluth, Minnesota
Employment Type Full-Time
Minimum Experience Entry-level

IT Service Desk Technician:  For over 30 years, CW Technology has been delivering enterprise-quality IT management services that ensure our clients’ success.   If you possess a passion for providing world-class customer service, a desire to learn, and strong technical aptitude, we would like you to join our Service Desk Team.

Duties and Responsibilities: 
• Provide IT support on a broad array of technologies including workstations, servers, and LAN/WAN network components
• Troubleshoot and resolve general PC issues and support Microsoft core business applications
• Answer support phone calls on a daily basis
• Create tickets, record progress, and resolve client requests for service
• Work collaboratively with peers to provide quick response, diagnosis, and resolution of client issues
• Effectively escalate client issues to appropriate resources when necessary
• Communicate effectively with clients on the status of tickets and resolutions
• Assist with special projects as assigned

Education, Skills, and Experience:
• Driven by a passion for providing World Class Customer Service
• Strong commitment to creating success for clients, co-workers, and self
• Able to thrive in a dynamic, fast-paced environment where constant multitasking is the norm
• Process driven individual with high attention to detail and excellent follow-through skills
• Confident phone presence and exceptional customer service skills are a must
• Must be able to write and speak in a clear and concise manner to technical and non-technical clients and co-workers
• Good judgment, technical common sense, and solid problem-solving skills
• Strong work ethic with a desire to learn, grow and develop new skills
• 1+ years of IT support experience or demonstrated technical aptitude
• Associate or Bachelor’s degree or equivalent real-world experience
• Current technical certifications a plus

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  • Location
    Duluth, Minnesota
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
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